Frequently Asked Questions
Yes, you can! Our world-class support team is available 24/7 to help you reserve the perfect room. You can reach them at (888) 217-5507.
Room Reservation does not modify reservations. You can, however, cancel and rebook. Just visit the My Reservations page and enter your details. There is often no cancellation fee unless you book a special or unpublished rate. Hotels sometimes charge other fees if the reservation is cancelled after a certain date. Review your reservations details for the policy that applies to your reservation.
Refunds typically take 7-10 business days to post to your account. However, depending on the financial institution, this can take up to 30 days.
Room Reservation does not modify reservations. You can, however, cancel and rebook. Just visit the My Reservations page and enter your details. You can also call (888) 217-5507 to speak with a member of our support team.
Please call (888) 217-5507 to complete your reservations over the phone. Our support team has access to unpublished rates!
Our world-class customer support team is available 24/7 at (888) 217-5507.
If you are having an issue while at the hotel, we recommend trying to resolve the issue directly with the hotel. If they are unable to resolve your issue, you can speak to a member of our team at (888) 217-5507. We will work with the hotel to make it right.
Yes! We often have special deals available by phone that we cannot publish online. Give us a call at (888) 217-5507 and we will help you with your reservation.
We take Visa, MasterCard, American Express and Discover.
This depends on the hotel you are staying at. We recommend asking the hotel when you arrive.
If you did not receive a confirmation email, please give our support team a call at (888) 217-5507.
After reservations, you should have received a confirmation email that contains your confirmation number. If you did not receive a confirmation email, please give our support team a call at (888) 217-5507.
Most hotels require a photo ID or driver's license and a credit card for incidentals. Please reach out to the hotel directly with any questions about this.
Unfortunately, you will be charged for the entire stay if you forget to cancel your reservation.
All Room Reservation bookings are prepaid. Your payment method will be charged in full when you make the reservation.
Send us an email with any special requests (ex. bedding, smoking preference, connected rooms). Our team will share your preferences with the hotel. These requests may not always be fulfilled based on the hotel's availability.
All rates are displayed as nightly and based on double occupancy rooms (unless otherwise noted). Please review the room descriptions and rules to ensure you can accomodate your entire party. In some cases, additional adults or children may be subject to other fees by the hotel. Some rates (ex. Military) may require special identification. The rates on our site do not include additional charges from the hotel such as reservations fees, taxes and other surcharges.
We include government, corporate and senior discounted rates on our site when available. If you do not see a rate listed, it is unavailable on our site.
For special promotional rates, your name may not appear at the hotel until 72 hours prior to your arrival date. However, Room Reservation guarantees your room is booked from a pre-negotiated block of rooms. If for any reason the hotel is unable to locate your reservation at check-in, please reach out to our support team at (888) 217-5507.
Depending on the date of your arrival, it can take at least 24 hours before the reservation details reach the hotel's system. However, Room Reservation guarantees your room is booked from a pre-negotiated block of rooms. If for any reason the hotel is unable to locate your reservation at check-in, please reach out to our support team at (888) 217-5507.
No, the confirmation email from Room Reservation is all you need to check-in for your stay. It contains all the relevant information: reservations number, hotel information, rate, confirmation number and the hotel's cancellation policy.
Most hotels allow extra guests to stay in the rooms but may charge a small fee. However, there is often a maximum occupancy based on room type. Please reference the room details.
This varies by hotel. However, most hotels allow children under the age of 12 to stay for free in a parent's room.
This varies by hotel. Most hotels offer rollaway beds and cribs for a small fee.
This varies by hotel. Before your arrival, please reach out to the hotel directly to schedule prepaid or complimentary shuttle service.
This varies by hotel. Before your arrival, please reach out to the hotel directly to inquire about parking options.
This varies by hotel. Many hotels offer free breakfast. We recommend reviewing the hotel description and/or contacting the hotel directly prior to check-in.
Most hotels have minimum age requirements for reserving a room. Room Reservation requires you to be a minimum of 18 years old to book through our site. However, a specific hotel may require a guest to be over 21 years old at check-in. Please reach out to the hotel directly or call our customer support team at (888) 217-5507.